All Customers are requested to read and understand the Terms and Conditions outlined below. Usage of the
Unified Payments Interface Application of State Bank of India shall be construed as acceptance of these
Terms and Conditions. Words or expressions used under the Bank’s Terms and Conditions outlined, but not
specifically defined herein shall have the respective meanings assigned to them by NPCI.
Definitions:
The following words and expressions shall have the corresponding meanings wherever appropriate.
1.1 “Bank”
refers to the State Bank of India, a body corporate constituted as per the State Bank of India Act, 1955
and having its Corporate Office at "State Bank Bhavan", Madame Cama Road, Nariman Point, Mumbai – 400
021(which expression shall, unless it is repugnant to the subject or context thereof, includes its
successors and assigns).
1.2 “YONO for Every Indian (YFEI)”
shall mean the Unified Payments Interface (UPI) of the Bank and includes the service over the
Application.
1.3 “NPCI”
shall mean National Payments Corporation of India a company incorporated in India under Section 25 of
the Companies Act, 1956 and acting as the settlement, clearing house and regulating agency for UPI.
1.4 “UPI”
shall mean Unified Payments Interface services provided by NPCI through the NPCI UPI libraries
facilitating payment, for the purpose of push or pull transactions as per the regulations and guidelines
issued by RBI, NPCI and the Bank from time to time.
1.5 “Confidential Information”
refers to the information obtained by the customer from/or through the Bank for availing various
services through YONO for Every Indian (YFEI).
1.6 “Mobile Phone Number”
shall mean Registered mobile number of Mobile Banking or INB, for SBI customers and for other Bank's
customer, the mobile number linked at their Bank's CBS for any financial transaction alerts.
1.7 “Product”
shall mean YONO for Every Indian (YFEI), the UPI service provided to the User.
1.8 “Bank's website”
means www.statebankofindia.com or www.sbi.co.in
1.9 “OTP”
shall mean One Time Password.
1.10 “Payment Service Provider”
or PSP shall mean shall mean Banks that are mandated to acquire and provide the UPI services.
1.11 “/User”
means the YONO for Every Indian (YFEI) app users for accessing UPI services offered by SBI.
1.12 “Merchant/s”
shall mean mobile based online and offline entities that provide goods and services in exchange for
payment through UPI.
Applicability of Terms and Conditions
These Terms and conditions (or 'Term') mentioned herein form the contract between the User and the
Bank for using the UPI Service. By applying for UPI Services and accessing the service the User
acknowledges and accepts these Terms and Conditions. Any conditions relating to the accounts of
customer other than these Terms will continue to apply except that in the event of any conflict
between these Terms and the account conditions, these Terms will continue to prevail. The Term
mentioned herein shall include any subsequent modifications or changes to it duly made by the Bank
and published in the site or Bank's website www.sbi.co.in. The agreement shall remain valid until it
is replaced by another agreement or terminated by either party or account is closed, whichever is
earlier.
Each User desirous of availing YONO for Every Indian (YFEI) shall apply for the same by way of a
one-time registration, in such form, manner and substance as the Bank may prescribe. The Bank shall
be entitled, at its sole discretion, to accept or reject such applications. By accessing the
merchant services powered by Tapzo the User also acknowledges and accepts Tapzo’s Terms and
conditions as per the following link. https://www.tapzo.com/terms-and-conditions.html
General Business Rules Governing YONO for Every Indian (YFEI)
As a PSP, the Bank will acquire customers by providing the UPI application on mobile application to
the customers. The YONO for Every Indian (YFEI) application can be used by the Bank’s customers or
other bank’s customers to transact through their bank account after a one-time registration process.
The Bank reserves the right to decide what services may be offered. Additions/ deletions to the
services offered under the product are at its sole discretion.
The user agrees that he/she shall use only his/her Mobile Phone to access the UPI application
offered by Bank. The access is restricted to him/her on the specific Mobile Phone Number only as
registered with the Bank(s) for UPI service.
The User agrees that the responsibility for the accuracy of the particulars given for facilitating a
UPI transaction shall lie with the User and shall be liable to compensate the Bank for any loss
arising on account of any error in the transaction.
The user is responsible for the correctness of information supplied to Bank through the use of or
through any other means such as electronic mail or written communication. Bank does not accept any
liability for the consequences arising out of erroneous information supplied by the user.
The Bank may suspend the registration of any user if the UPI service has not been accessed by the
user for 180 days or more.
The Bank through YONO for Every Indian (YFEI) shall endeavour to provide to the user, such services
as it may decide from time to time.
The user agrees to use single mobile phone which is linked to his Bank account for accessing the
services under UPI platform. Change of mobile phone shall be properly re-registered according to
application requirement.
User agrees that any dispute resolution shall be as per the guidelines issued by Bank or NPCI from
time to time.
Any change in the business rules of any of the processes will be notified on Bank's website
www.statebankofindia.com or www.sbi.co.in and this will be construed as sufficient notice to the
customer.
It shall be the Bank's endeavour to give a reasonable notice for withdrawal or termination of YONO
for Every Indian (YFEI), but the Bank may at its discretion withdraw temporarily or terminate the
same, either wholly or partially, anytime without giving prior notice to the user.
The YONO for Every Indian (YFEI) service may be suspended for any maintenance or repair work for any
breakdown in the Hardware/ Software related to YONO for Every Indian (YFEI), any emergency or
security reasons without prior notice and the bank shall not be responsible if such an action has to
be taken for such reasons.
The Bank may also terminate or suspend the services under YONO for Every Indian (YFEI) without prior
notice if the user has violated the terms and conditions laid down by the Bank.
Usage of Product
By accepting the terms and conditions during the one time registration for YONO for Every Indian
(YFEI) while registering for the product, the user:
agrees to use the YONO for Every Indian (YFEI) for financial and non-financial transactions offered
by the Bank from time to time.
also irrevocably authorizes the Bank to debit/instruct to debit the users account for all
transactions/services undertaken by using MPIN, as per the Banks laid down guidelines for UPI.
agrees to use the services offered under the Product using the MPIN in accordance with the procedure
as laid down by the Bank from time to time, including the terms and conditions contained herein.
agrees to keep the MPIN confidential and will not disclose these to any other person or will not
record them in a way that would compromise the confidentiality of the same or the security of the
service.
agrees that he/ she is aware and accepts that the UPI service offered by the Bank through YONO for
Every Indian (YFEI) will enable him/her to transact using MPIN within the limit prescribed by the
Bank and all such transactions will be deemed as bona-fide transaction.
agrees that the transactions originated using the mobile phones are non retractable as these are
instantaneous/real time.
understands and explicitly agrees that Bank has the absolute and unfettered right to revise the
prescribed ceilings and charges from time to time which will be binding upon him/her.
agrees to use the product on a mobile phone properly and validly registered in his/her name only
with the Mobile Service Provider and undertakes to use the YONO for Every Indian (YFEI) App only
through Mobile Phone Number which has been used to register for the UPI service.
expressly authorizes the Bank to carry out all requests/ transactions purporting to have been
received from his/ her mobile phone and authenticated with his/ her MPIN. In the case of payment
facilities like cash out, fund transfer, mobile top up, bill payment, etc which may be provided at a
future date, the User shall be deemed to have expressly authorised the Bank to make the payment when
a request is received from him/ her.
accepts that any valid transaction originating from the registered mobile phone number shall be
assumed to have been initiated by the User and any transaction authorized by the MPIN is duly and
legally authorized by the User.
agrees that while the Information Technology Act, 2000 prescribes that a subscriber may authenticate
an electronic record by affixing his digital signature which has been given legal recognition under
the Act, the Bank is authenticating the User by using Mobile Number, MPIN or any other method
decided at the discretion of the Bank which may not be recognized under the IT Act, 2000 for
authentication of electronic records and this is acceptable and binding to the User and hence the
User is solely responsible for maintenance of the secrecy and confidentiality of the MPIN without
any liability to the Bank.
agrees to keep himself/herself updated with regard to any information/ modification relating to the
services offered which would be publicized on the Bank's websites and would be responsible for
taking note of/ compliance of such information/ modifications in making use of the Product
Others
The user shall be required to acquaint himself/herself with the process for using YONO for Every
Indian (YFEI) and that he/she shall be responsible for any error made while using the service.
While it shall be the endeavour of the Bank to carry out the instructions received from the users
promptly, it shall not be responsible for the delay/ failure in carrying out the instructions due to
any reasons whatsoever including failure of operational system or due to any requirement of law. The
user expressly authorizes the Bank to access his/her YONO for Every Indian (YFEI) application
information required for offering the services and also to share the information regarding his/ her
YONO for Every Indian (YFEI) application with the service provider/ third party as may be required
to provide the services.
The transactional details will be recorded by the Bank and these records will be regarded as
conclusive proof of the authenticity and accuracy of transactions.
The user hereby authorizes the Bank or its agents to send promotional messages including the
products of the Bank, greetings or any other messages the Bank may consider from time to time.
The user understands that the Bank may send "rejection" or "cannot process the request" messages for
the service request(s) sent by the user which could not be executed for any reason.
The Bank shall make all reasonable efforts to ensure that the user information is kept confidential
but shall not be responsible for any inadvertent divulgence or leakage of confidential user
information for reasons beyond its control or by action of any third party.
The Telecom Service provider of the user may levy charges for each SMS/ dial/GPRS/USSD and the Bank
is not liable for any dispute that may arise between such telecom service provider and the user.
Accuracy of Information
It is the responsibility of the user to provide correct information to the Bank through the use of
the Product or any other method. In case of any discrepancy in this information, the user
understands that the Bank will not be in any way responsible for action taken based on the
information. The Bank will endeavour to correct the error promptly wherever possible on a best
effort basis, if the user reports such error in information.
The user understands that the Bank will try, to the best of its ability and effort, to provide
accurate information and shall not hold the Bank responsible for any errors or omissions that may
occur due to reasons beyond the control of the Bank.
The user accepts that the Bank shall not be responsible for any errors which may occur in spite of
the steps taken by the Bank to ensure the accuracy of the information and shall not have any claim
against the Bank in an event of any loss/ damage suffered as a consequence of an information
provided by the Bank found to be not correct.
Responsibilities and obligations of the User
The User will be responsible for all transactions, including unauthorised/ erroneous/ wrong/
incorrect/mistaken/false transactions made through the use of his/ her mobile phone, SIM card and
MPIN, regardless of whether such transactions are in fact entered into or authorized by him/ her.
The User will be responsible for the loss/damage, if any suffered in respect of all such
transactions.
The User shall take all possible steps to ensure that the Application and the mobile phone are not
shared with anyone and shall take immediate action to block the SIM as per procedure laid down in
case of misuse/ theft/loss of the mobile phone or SIM card.
It will be the responsibility of the User to notify the Bank immediately if he/ she suspect the
misuse of the MPIN. He will also immediately initiate the necessary steps to change / regenerate his
MPIN.
The User shall be liable for all loss or breach of the Terms and Conditions contained herein or
contributed or caused the loss by negligent actions or a failure to advise the Bank within a
reasonable time about any unauthorised access in the UPI application.
The User shall be liable and responsible for all legal compliance and adherence of all commercial
terms and conditions in respect of the mobile connection/SIM card/mobile phone through which the
product is availed and the Bank does not accept/ acknowledge any responsibility in this regard.
Disclaimer
The Bank, when acting in good faith, shall be absolved of any liability in case:
The Bank is unable to receive or execute any of the requests from the User or there is loss of
information during processing or transmission or any unauthorized access by any other person or
breach of confidentiality or due to reasons beyond the control of the Bank.
There is any kind of loss, direct or indirect, incurred by the
User or any other person due to any failure or lapse in the
Product which are beyond the control of the Bank.
There is any failure or delay in transmitting of information or there is any error or inaccuracy of
information or any other consequence arising from any cause beyond the control of the Bank which may
include technology failure, mechanical breakdown, power disruption, etc.
There is any lapse or failure on the part of the service providers or any third party affecting the
said Product and that the Bank makes no warranty as to the quality of the service provided by any
such provider.
The Bank, its employees, agent or contractors, shall not be liable for and in respect of any loss or
damage whether direct, indirect or consequential, including but not limited to loss of revenue,
profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment
including software, whether foreseeable or not, suffered by the User or any person howsoever arising
from or relating to any delay, interruption, suspension, resolution or error of the Bank in
receiving and processing the request and in formulating and returning responses or any failure,
delay, interruption, suspension, restriction, or error in transmission of any information or message
to and from the telecommunication equipment of the User and the network of any service provider and
the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication
equipment of the User, the Bank's system or the network of any service provider and/or any third
party who provides such services as is necessary to provide the Product.
The Bank will not be responsible if the UPI application is not compatible with/ does not work on the
mobile handset of the User.
The Bank will not be liable for any loss caused by a technical breakdown of the payment system.
Use of YONO for Every Indian (YFEI) may be terminated without notice at the Bank's discretion which
may be upon the death, bankruptcy or insolvency of the User or on receipt of request from the User,
receipt of an attachment order from a competent court or revenue authority or from RBI due to
violation of RBI regulations, or for other valid reasons or when the whereabouts of the User become
unknown to the Bank due to any cause attributable to the User or any other reason which the Bank
deems fit.
The Bank is not responsible for the refusal by any Merchant Establishment (ME) to accept or honour
the UPI service, nor shall it be responsible in any respect for the services offered to the User.
The User shall handle or resolve all claims or disputes directly with such Establishments and no
claim by the User against the Merchant Establishment is subject to set-off or counterclaim against
the Bank. The User's YONO for Every Indian (YFEI) app will be credited only on receipt of money from
the Merchant Establishment or the acquirer. The dispute resolution will be as per the UPI Dispute
settlement guidelines of NPCI.
The Bank will not be responsible for furnishing original bills of the Merchant Establishment to the
User.
Indemnity
In consideration of the Bank providing the Product, the user agrees to indemnify and hold the Bank
harmless against all actions, claims, demands proceedings, loss, damages, costs, charges and expenses
which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or arising out of
or in connection with any services provided to the User pursuant hereto. The user shall indemnify and
keep indemnified the Bank for unauthorized access by any third party to any
information/instructions/triggers given by the user or breach of confidentiality.
Governing Law & Jurisdictions
The Product and the terms and conditions of the same are governed by the applicable laws in India.
Any dispute or claim pertain to the Product and /or the terms and conditions herein are subject to
the exclusive jurisdictions of competent courts/tribunals/forums in Mumbai and the User agrees to
such exclusive jurisdictions in Mumbai.